rein. - No Refunds Policy

Effective Date: 30/08/2023

Thank you for choosing rein. for your jewellery needs. We take pride in offering you high-quality jewellery and exceptional customer service. To ensure transparency and clarity in our business transactions, please read our No Refunds Policy carefully.

1. No Refunds, Only Exchanges:

We do not offer refunds on any jewellery purchases made through our rein. website due to hygiene reasons. Instead, we offer exchanges in certain circumstances, as outlined below.

2. Eligibility for Exchanges

a. Defective or Damaged Items: If you receive a defective or damaged item, please contact our customer service team within 7 days of receiving your order. We will assess the issue and provide instructions for the return process. Upon verification of the defect or damage, we will offer you an exchange for the same item.

b. Incorrect Item Received: If you receive an item that you did not order, please contact our customer service team within 7 days of receiving your order. We will guide you through the return process, and upon confirmation of the error, we will offer you an exchange for the correct item.

c. Sizing Issues: If you ordered the wrong size, you may exchange the item for the correct size, subject to availability. Please contact our customer service team within 7 days of receiving your order for assistance. The item must be in its original, unworn condition, and all packaging must be intact. Shipping costs for exchanges due to sizing issues are the responsibility of the customer.

3. Conditions for Exchanges

a. Items must be in their original, unworn condition, with all original packaging, tags, and labels intact.

b. The request for an exchange must be initiated within 7 days of receiving the order.

c. Proof of purchase, such as the original receipt or order confirmation, is required for all exchange requests.

4. Non-Eligible Items:

The following items are not eligible for exchanges or store credit:

a. Earrings (for hygiene reasons), unless they arrived damaged or defective.

5. How to Initiate an Exchange

To initiate an exchange or store credit request, please contact our customer service team here. Our team will provide you with detailed instructions on how to proceed.

6. Shipping Costs:

Customers are responsible for shipping costs associated with exchanges, except in cases where the item is defective, damaged, or incorrect.

7. Changes to this Policy:

rein. reserves the right to update or modify this No Refunds Policy at any time without prior notice. Any changes will be effective immediately upon posting the revised policy on our website.

By making a purchase from rein. , you acknowledge and agree to abide by this No Refunds Policy.

If you have any questions or need further clarification regarding this policy, please contact our customer service team.

Thank you for choosing rein. for your jewellery needs. We appreciate your business and look forward to serving you with the finest quality jewellery and exceptional customer care.